ITIL is a topic we're hearing with some regularity in conversations with product management and development teams. I'm interested to hear your thoughts on any or all of these questions:
1. Is ITIL being used, or discussed, in your organization?
2. How has it affected your work as a Product Manager?
3. What, if anything, did you wish you knew about ITIL?
4. What resources have you found to be most valuable in ramping up on this topic?
5. Have you pursued training or certification in this area?
Thanks - let's get the discussion going!